Last updated 30 October 2026
Cancellation & Refund Policy
We understand that plans can change. This policy is designed to offer flexibility where we can, while reflecting the fact that accommodation, padel courts, coaching and transfers are booked and paid for well in advance of every retreat.
This policy forms part of our Booking Terms and Conditions. The version of this policy published at the time you book is the version that applies to your booking.
1. Paying for your retreat
You may pay in full at the time of booking, or pay a 50% deposit with the balance due no later than 60 days before the start date. Bookings made within 60 days of the start date must be paid in full at the time of booking.
If the balance is not received by the due date, we may treat the booking as cancelled by you and apply the schedule in section 3. We will remind you before taking that step.
2. How to cancel
Cancellations must be made in writing to info@thepadelretreat.com. The date we receive your written notice is the date used to calculate your refund. We will acknowledge your cancellation in writing and confirm the amount refundable.
3. Cancellation schedule
If you cancel your booking, the following applies.
Your refund is the amount you have paid, less the amount we retain. If you have paid only the 50% deposit and cancel between 30 and 60 days before the start date, no refund is due and no further payment will be sought from you.
Inside 30 days, your accommodation, padel courts, coaching, activities, meals and transfers have been confirmed and paid for, or committed, on your behalf, and cannot be recovered.
4. If we are able to resell your place
If we are able to resell your place, we will refund what we recover, less the amounts retained under section 3 and any costs we have incurred in doing so. We cannot guarantee that a place can be resold, particularly at short notice.
5. If you are sharing accommodation and the other guest cancels
Where two or more guests share accommodation and one of them cancels, the remaining guest or guests may either pay the difference to the applicable occupancy rate, or find a replacement guest acceptable to us. We will always tell you what the difference is before you decide, and we will do what we reasonably can to avoid it.
6. Minimum numbers and confirmation
Each retreat requires a minimum of 6 guests to run. We confirm every retreat as going ahead no later than 60 days before the start date. After that point we will not cancel a retreat for numbers.
We recommend you do not book flights or other travel arrangements until you have received that confirmation from us.
7. Travel insurance
Comprehensive travel insurance including cancellation and curtailment cover is a condition of booking. If you need to cancel for a reason covered by your policy — illness, injury, a family emergency, travel disruption — your insurer is the route to recovering what you have paid, and we will provide any documentation your insurer requires.
If you travel without adequate insurance, you do so at your own risk, and we are not responsible for any loss you suffer that insurance would have covered.
8. Transferring your booking to another retreat
Where possible, we may offer the option to transfer your booking to another The Padel Retreat date or destination instead of cancelling. Transfers are subject to availability, you pay any difference in package price and any costs we incur, and we cannot guarantee that a transfer will be possible. A transfer requested less than 30 days before the start date is treated as a cancellation under section 3.
9. Changing the name on a booking
If you cannot travel but someone else can take your place, tell us as early as possible. Name changes depend on what our accommodation and suppliers allow, and any charge they pass on to us is payable by you. The replacement guest must meet the same requirements as the original guest, including travel insurance.
10. Group bookings
Where a booking is made for a group, our contract is with the person who made the booking, and the cancellation schedule applies to the booking as a whole rather than to each guest separately. If individual guests within a group cancel and the group falls below the occupancy on which the price was based, the per-person price for the remaining guests may change. We will confirm any such change in writing before it takes effect.
11. Bookings made through a partner platform or agent
If you booked through Playtomic, a travel agent or a padel club, this policy still governs your retreat. Where the partner took your payment, any refund due will be processed back through that partner, and the partner’s own booking and payment terms may also apply to that transaction.
12. If The Padel Retreat cancels or changes your retreat
If we cancel — because a retreat does not reach its minimum numbers within the period in section 6, or for any other reason within our control — you will receive a full refund of everything you have paid us, including payment processing fees. You may instead choose to transfer your booking to another date or destination.
If we make a significant change to your retreat — a change of destination, a change to the dates, or a change of accommodation to one of a different standard — you may accept the change, transfer to another retreat paying or receiving any price difference, or cancel and receive a full refund of everything you have paid us.
Minor changes to the daily schedule, the activity programme, the coaching team or the order of activities are not significant changes, and we may make them without notice provided the retreat as a whole is not materially affected.
13. Where no refund is due
We are not able to refund any part of your booking where:
- you arrive after the retreat has started, leave before it ends, or miss any part of the programme, for any reason;
- you are unable to travel because you do not hold a valid passport, visa, entry permit or required vaccination, or you are refused entry to the destination;
- you are denied boarding, or your own travel arrangements fail;
- you are unable to take part in activities for reasons of health or fitness that you did not tell us about before travelling; or
- we end your retreat because of your behaviour, as set out in our Booking Terms and Conditions.
14. How refunds are paid
Refunds are made to the original payment method, normally within 14 days of our confirming your cancellation.
Where we processed your payment directly, the payment processing fee charged to us is not returned to us when a refund is made, and is therefore deducted from your refund. This fee does not exceed 5% of the amount paid and is shown to you before you pay. No processing fee is deducted on bookings made through a partner platform, or where The Padel Retreat cancels the retreat.
Refunds are made in the currency in which you paid. We are not responsible for any difference in the amount you receive caused by exchange rate movement or by charges applied by your own bank or card issuer.
15. Events outside our control
If a retreat cannot run, in whole or in part, because of an event beyond our reasonable control — natural disaster, volcanic activity, extreme weather, epidemic or pandemic, war, civil unrest, terrorism, strike, border closure, government action, or the failure of transport or public utilities — we will work with our suppliers to recover what we can and will pass on to you any refund we are able to obtain. Where supplier funds cannot be recovered, we may offer a credit towards a future retreat in place of a cash refund.
16. If you disagree with a refund
If you believe a refund has been calculated incorrectly, please contact us at info@thepadelretreat.com so we can review it. We ask that you raise the matter with us before contacting your bank or card issuer, so that we have the opportunity to resolve it directly.
17. Contact
Padel in Paradise FZC, trading as The Padel Retreat
Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
Email: info@thepadelretreat.com · WhatsApp: +971 58 569 9893
